Vuno Privacy Policy

Welcome to Vuno’s Privacy Statement.

Thank you for using Vuno. We know that you are entrusting us with your personal information, and we want to be open about the way we look after it. Vuno is a free service through which users can find, watch, share and browse trending user-submitted video content at no cost. This statement explains what data we collect, why we collect it, how it is used and shared, and the rights you have over your personal information. Everything in this document is written in plain, non-technical language so that all users can easily follow it.

Applicable Scope

This statement applies to every website, mobile application and online service offered under the Vuno name, all of which are described together here as our “Services”. The basic function of our Services is to help users uncover viral user-generated videos and to watch, share and explore all content without paying. Each relevant service page contains a link to this statement. In cases where a specific service has its own separate privacy policy, the terms of that service-specific policy will control over this document.

Types of Data We Collect

Our ability to improve the experience of discovering, streaming and sharing popular user-uploaded videos depends on certain information, which falls into three groups: information about who you are, information about what you do on our Services, and information that we receive from external third parties. Each group is explained in detail below.

Data You Provide Directly

Some personal information is shared by you, at your own choice, while you are using Vuno:

• Account Sign-Up: Your phone number, email address, gender, date of birth, and the preferences you set for the trending video genres or content categories that interest you are collected as required basic information.
• Profile Setup: Beyond the basics, you can add optional details such as your video viewing habits, personal biography, hobbies, personal photos, and any video files uploaded to the platform. If you wish to upload media — whether video clips or profile pictures — you may have to permit Vuno to use your device camera, built-in microphone (necessary for videos that contain audio), or the photo and video storage of your device.
• Payment Information: Should optional premium features be introduced later, or should you decide to buy items directly inside the platform (purchases routed through third-party marketplaces such as the iOS App Store and Google Play Store are excluded), payment details such as debit or credit card numbers will be collected through our vetted payment service providers.
• Surveys and Promotions: All information given by you while participating in surveys, focus groups, contests or marketing campaigns related to our video Services.
• Customer Support Interactions: Information you provide when getting in touch with our support team for assistance, for example troubleshooting video playback problems or dealing with account login difficulties.
• Third-Party Contact Information: When you enter other people’s contact details in order to use friend invitation features, that data is processed on your behalf. Your chat history and everything you publish are also stored, which keeps our platform Services reliable and secure.

Data Received From Third Parties

• Other Platform Users: Information contributed by other members of the community, for instance violation reports concerning your uploaded videos or comments you have made in public.
• Social Media Platforms: Information obtained when you sign in to Vuno through third-party social accounts such as Facebook and Google, or when content is imported from platforms like Instagram — reposting Instagram short videos to Vuno being one example.
• Business Partners: Information delivered by the partner networks that host our advertising placements, along with information from external parties that flags suspected malicious user accounts, provided that the sharing of such data is consistent with applicable local laws.

Automatically Collected Data

• Usage Activity Logs: Logs of your interactions with our video Services, covering login times, the features used (video playback, content sharing, trending topic searches), your engagement with other creators’ videos (likes and comments), and your interaction with the advertisements shown to you.
• Device Information: Technical information about your device’s hardware and software, which includes your public IP address, unique device identifier, app settings preferences, advertising tracking IDs, and cookie identifiers.
• Cookies and Similar Tracking Technologies: These tracking technologies are used to identify your device and to offer personalised browsing experiences — remembering your custom video preference settings is one example. At this time our platform does not act on “Do Not Track” browser signals, since the industry lacks a single agreed standard for such signals.
• Third-Party Software Development Kits: Embedded tools — including Google AdMob, Firebase and external attribution SDKs — may gather device identifiers and user activity data in order to support targeted advertising and the analysis of platform performance.

Data Collected With Your Express Consent

• Precise Location Data: Precise location data is gathered only after you grant clear consent. Background location collection may continue where your device’s system settings permit it. If you refuse location access, location-related features may be unavailable, for example browsing trending videos created by creators in your local area.
• Photo ID Verification: Facial measurement data (which some regions treat as biometric personal data) is used to verify user identity. A key purpose is stopping fake accounts from uploading misleading or deceptive video content.
• Additional Uploaded Media: Photos or videos that you provide for your personal profile, or in connection with live streaming and content sharing features.

How We Use Your Personal Information

All of the data we collect serves the same broad ends: providing, improving and protecting our video-focused platform Services, and showing you personalised advertising. The individual purposes are described in full below.

A. Account Management and Core Service Provision

• Set up and look after your official Vuno user account.
• Offer customer support and answer all service-related questions, such as resolving video playback problems.
• Deliver notifications about platform updates, determine pricing for future premium feature packages, and handle all payment transactions.

B. Video Discovery and Social Interaction

Based on your content preferences, we surface trending videos from other creators, and we allow other users to see the videos you upload in line with your privacy settings. Search functions help you locate videos on particular topics, and interactive tools support content sharing and public commenting.

C. Development of New Features

When we release new Vuno features or companion mobile apps that fit our core video-sharing platform mission, your profile, uploaded videos and content preferences may be displayed on them. We also offer unified account management across all new platform offerings.

D. Advertising and Marketing

We measure the results of our advertising campaigns and organise platform promotions, for instance letting users know about new video editing features. Marketing communications about products or services that may appeal to you are also sent, based on your video browsing habits and your use of Vuno.

E. Ongoing Service Improvement

We run user feedback surveys, study how community members engage with video content on the platform, and work on new features such as more accurate video recommendation algorithms. Customer support records are reviewed to raise service quality overall, with special attention to shortening the time needed to resolve video upload failures.

F. Platform Security and Legal Compliance

We look out for fraudulent behaviour, for example fake accounts uploading stolen copyrighted video content, we enforce our Terms of Service, and we work with law enforcement when formal legal requests demand it. Data connected to platform rule violations is also kept, to discourage repeat misconduct within our user community.

Legal Basis for Data Processing

There are four legal grounds on which our platform processes your personal data:

• Contract Performance: This covers the management of your registered account and the delivery of all core platform Services, i.e. every purpose described in sections A through C above.
• Legitimate Interests: This covers the operation of targeted advertising campaigns, the enhancement of platform functionality and the protection of community security, i.e. every purpose described in sections D through F above.
• Legal Obligation: This covers compliance with mandatory requirements set by regulatory authorities, such as replying to official court orders and regulatory information requests.
• User Consent: This covers the handling of sensitive personal data — for instance, video preference tags that you have designated as fully private — and the activation of restricted data collection features such as precise location tracking. You may withdraw your consent at any time, either through in-app settings or by contacting our support team directly.

When We Disclose Your Personal Information

Disclosure to Other Platform Users

Whatever you choose to make publicly visible — your public profile, videos marked “Public”, and public comments — can be seen by other Vuno users, and your privacy settings are the only thing that governs this. If another user reports content you published for policy violations, we may send that user updates on how the report has been dealt with.

Disclosure to Service Providers and Business Partners

Third-party providers that support the daily running of the platform — such as cloud video hosting services and payment processors — may receive limited portions of your personal data. With advertising partners we share only encrypted, unreadable hash-formatted data, so your privacy remains fully protected. Every vendor under contract must comply with strict non-disclosure agreements that protect all user information they come into contact with.

Built-In Sharing Features

Our built-in sharing function allows you to send video clips or your profile page to external platforms outside the Vuno ecosystem. Sharing trending videos via WhatsApp is a typical example.

Legal Proceedings and Corporate Transactions

Your personal data may be disclosed during formal legal proceedings, such as when responding to court subpoenas, or in the case of a corporate merger, acquisition or bankruptcy restructuring, provided that the law requires such disclosure or it forms a necessary part of the transaction.

Disclosure With Your Explicit Approval

Before your personal data is shared with external third parties for purposes unrelated to the core operation of the platform, we will obtain your clear affirmative consent. Partnering with brand partners to promote their exclusive branded video content series is one example.

Aggregated Anonymized Data

Aggregate data that is anonymized or hash-encrypted — including device hardware metadata and general demographic statistics such as “users who watch music-related video content” — may be shared with external partners to support targeted advertising and user behavior analytics.

Cross-Border Data Transfers

Your personal information may be transferred to the United States or to other countries with different data protection laws. Where personal data is transferred from the European Economic Area, the United Kingdom or Switzerland, we rely on standard contractual clauses approved by data protection authorities or other legally recognised compliance mechanisms, ensuring that all transferred personal data receives consistent protection.

Your Rights and Control Options

In-App Account Tools

• Access and Edit Your Data: Your profile details can be edited — for instance, updating your video content preference tags — and all personal information held in your account can be modified through the account settings.
• Manage Device Permissions: Vuno’s access to your device contacts, location sensor and camera can be enabled or revoked through the system settings of your mobile device. Keep in mind that turning off certain permissions will disable the corresponding platform features. For example, camera or photo gallery access must remain enabled to upload video content.
• App Uninstallation: If you uninstall the Vuno mobile app from your device, your registered account will not be deleted automatically. All of the personal data we store will continue to be held on our platform’s secure servers.
• Permanent Account Deletion: You can request account deletion through the built-in settings of the platform. Once the account is deactivated, your public profile and all uploaded videos stop being visible to other users; your personal records will however be kept in strict compliance with our data retention policy.

Legal Rights Based on Your Location

You may hold the following legal rights, depending on where you live:

• Right of Access and Data Portability: A complete copy of all personal data stored in your account can be requested, delivered in a machine-readable standard format such as a CSV file that includes your full video upload history.
• Right to Erasure: You may ask for your personal data to be permanently deleted, subject to the limited legal exceptions under which data must be retained for compliance purposes.
• Right to Rectification: You may correct any inaccurate information in your profile, such as by updating your custom video content preference categories.
• Right to Object and Restrict Processing: You may object to specific data processing activities or restrict certain data uses. Opting out of targeted advertising based on your behavioral data is one example.

Identity verification documents may be requested before any data rights request is fulfilled, in order to prevent fraudulent submissions. Requests that breach applicable local laws, cannot be fulfilled for technical reasons, or would harm the legitimate rights of other platform users may be turned down. Residents of Virginia may appeal a rejected data rights request. Users in the European Economic Area or the United Kingdom may lodge complaints about our data handling practices with their local data protection authority.

Data Retention Periods

Personal data is retained by our platform only for as long as needed to serve business purposes or to satisfy legal compliance requirements:

• Safety Retention Period: Data is kept for three calendar months after your account is officially closed, or for one full year after your account is permanently banned. This gives our team the time to fully investigate potential harmful incidents connected to videos you previously uploaded, such as prohibited harmful content.

Retention After the Safety Period:

1. Mandatory Compliance Retention: Financial transaction records are kept for ten years; credit card payment details are kept until every related dispute resolution period has ended; platform user activity logs are kept for one calendar year; and all user consent records are kept for five full years.
2. Legitimate Business Needs: Customer support correspondence records are kept for five years; core metadata confirming that your account existed is kept for three years after account closure; profile information is kept for one year in support of possible future legal proceedings; and data relating to permanently banned accounts is kept indefinitely to protect community safety.

• Ongoing Legal Proceedings: Data linked to active legal claims or regulatory inquiries is stored securely until the dispute concerned has been fully resolved.

Privacy for Minors

The full range of Vuno’s platform Services is reserved exclusively for users aged eighteen years or older. We do not actively collect personal identifiable information from minors. Should you discover an account operated by someone under the age of eighteen, please submit a violation report through the in-app reporting feature.

Minor Safety Policy

Children below the age of eighteen are not the intended audience of our mobile application, and we never knowingly collect personal identifiable data from minors.

We apply a strict zero-tolerance policy to every form of child sexual abuse and exploitation material, including any sexualised video content that features minors. Any user can report offending content directly through the in-app reporting tool. Reports involving child sexual exploitation material receive priority review by our moderation team, after which appropriate action is taken, including complete content removal and temporary or permanent restrictions on accounts.

If it is confirmed that personal data belonging to a minor was collected without valid parental consent, we will take immediate steps to erase all such records from our secure servers.

Where local law so requires, we will cooperate fully with the relevant authorities during formal investigations concerning child sexual abuse material.

If you have any questions or concerns about our minor safety standards or minor privacy protection protocols, our dedicated support team can be reached at: [email protected]

Contact Us

Should you have any questions about this Privacy Statement or need clarification of any part of it, please email our official service inbox: [email protected]

Permanent Account Deletion Steps

To permanently delete your Vuno registered account, take the following steps:

3. Open App Settings > Account Settings and choose the “Delete Account” option.
4. Complete the on-screen instructions to begin the account deactivation and deletion process.

The moment your deletion request is submitted, your account is deactivated. For a seven-day recovery period we keep all of your stored personal data, including uploaded videos and profile information, in case you want to restore the account. Within those seven days you can log back in to cancel the deletion. When the seven-day recovery period ends, all of your personal data is permanently and irreversibly deleted, with no possibility of recovery.

Thank you for making Vuno your video-sharing platform. Our team remains fully dedicated to protecting your personal privacy and to offering a secure, transparent environment in which users can freely discover, stream and share trending user-generated video content.